Hi Guys,
I have a customer that have Mitel 3300 with a call center, i configured this call center with 4 queues using the path interflow dialing list as needed to allow callers to dial out of queue as they need, and it works fine.
but the problem is that the caller hear a MOH for about 2 seconds before take effect of the dialing DTMF in other words 2 seconds before rerouting the calls to the other queue in the path interflow dialing list, while i am programming the delay time to start recording 1 for the all queues to 00. although the callers hear MOH.
Please advise.