Author Topic: Trying to rename an ACD Path  (Read 1772 times)

Offline taylorjones20

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Trying to rename an ACD Path
« on: March 18, 2019, 12:04:17 PM »
I have a path that we need to rename.  Is there a way to do this?  Mitel 3300 13.2.0.17


Offline johnp

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Re: Trying to rename an ACD Path
« Reply #1 on: March 18, 2019, 06:57:03 PM »
Look for it in the Telephone Directory

Offline taylorjones20

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Re: Trying to rename an ACD Path
« Reply #2 on: March 19, 2019, 09:20:18 AM »
Changing the name in Telephone Directory only changed it in the ACD Agent Skill Groups. It did not change the ACD path name.

Offline sarond

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Re: Trying to rename an ACD Path
« Reply #3 on: March 19, 2019, 10:08:14 AM »
Are you sure you're changing the correct entry.

Search on the directory number of the path in the Telephone Directory.

Do you use MiContact Centre? You can do most changes with in YSE (Your Site Explorer)

Offline taylorjones20

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Re: Trying to rename an ACD Path
« Reply #4 on: March 19, 2019, 11:05:32 AM »
Are you sure you're changing the correct entry.

Search on the directory number of the path in the Telephone Directory.

Do you use MiContact Centre? You can do most changes with in YSE (Your Site Explorer)

Ahh, got it!  Thanks!


 

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