Hi folks,
I'm a little confused on which COS I need to be looking at to change a call park timer. Let's say an outside caller comes in on a PRI to the receptionist at 250, then parks to 827. Which COS is the park timer in? Is it the COS of 250? 827?, the PRI? I'm pretty sure I tried both the PRI COS and the receptionist COS, neither seemed to be the one. 827 is actually a phantom extension, so I don't even know that it has a COS at all... The only place I can see 827 is in the directory.
Any suggestions are gladly accepted!
Thanks in advance,
-dg