3300 Reverse Transfer from a console 5540 IP phone key appearance??

[cpegeno]

Hello all!

I am at a hotel, and they would LOVE to be able to pull the call into a phone at a back office if it is ringing at a console (front desk). I don't believe that this is possible, but would like some suggestions.
The Main number inbound goes to their AA Multi level which provides options. If they press 0, or do not pick an option they are forwarded to Extension 1000. Extension 1000 is a "Softkey Appearance" on their console phones (5540IP). The office manager wants the ability to take this call on her phone (6930IP) if the front desk is busy/helping folks/but still present.

I was going to build a first alternative rollover in the routing, to ring a group at the back desks, and have that point back to the desk. This option is NULL at this point. The manager insists that they needs to "reverse transfer" the call to the office phone.
Console 5540 IP phones wont allow the softkey 1000 (or what the extension is) to be reversed in a Pickup Group/Hunt group/Pers Ring Group at all.
I'm thinking that in this arrangement, it is not possible.

Google has failed me. The manual doesn't discuss details, so HERE I am.

Thanks in advance!!

G

[VinceWhirlwind]

Take 1000 off the 5540. Make 1000 a Ring group.
Put 1001 and 1002 in the ring group.
Put 1001 on the 5540 and 1002 on the 6930.
 
Just an idea, I have never used these console phones.

[johnp]

If they can hear it ringing, the tafas feature might work