We're getting ready to have a HELPLINE number transferred to our Phone Service. That HELPLINE number will be the main line for folks to call in looking for informatoin.
When a person calls that number, the ring in should automatically FORWARD the call to a Case Workers cell phone. At the moment, we have 3 case workers. Depending on the schedule will determine who is on call to receive the forwarded call. This may eventually grow to 12 case workers.
Is this feature provided or achievable in the Mitel 5000 system (DB Programming Version 6.1.4.57)
Can I have 3 cell phones (not associated with the Mitel System (these are Verizon based cell phones with individual lines)), depending on the schedule of the case worker, "log on" to the, I assume, Hunt Group and when someone calls the Main Line HELPLINE, that call is forwarded to the case worker's cell phone that is on call.
I feel that the cell phones pose an issue as they won't be integrated into the Mitel system (is there a way to do that?). I may have to use the UCA to forward the to the cell phone, giving each case worker an extension to be part of the Hunt Group and such?
Any thoughts or ideas on this?