Author Topic: ACD Agent Auto Answer  (Read 2792 times)

Offline mattwilsonuk

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ACD Agent Auto Answer
« on: November 11, 2010, 03:55:31 AM »
Anyone used this - we have set up but not really impressed - phone rings once and answers - are there any other options, such as an alert in the headset?


Offline ralph

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Re: ACD Agent Auto Answer
« Reply #1 on: November 11, 2010, 08:03:53 AM »
If you use the Mitel Headset designed for the 53xx phones, when the call rings the user hears a beep in the headset and simply presses a button on the headset to answer.

Also,  you can use Plantronics headsets that uses a lifter.   The phone rings, the user hears a beep in the headset, presses a button on the headset, a mechanical lifter picks up the handset and the call is answered.


Ralph
« Last Edit: April 22, 2014, 10:40:17 AM by ralph »

Offline mattwilsonuk

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Re: ACD Agent Auto Answer
« Reply #2 on: November 14, 2010, 05:12:44 AM »
Hi Ralph

Thanks for the info - I was after something a little different.

The request we have had is to provide silent call notification with auto answer.  They would like a notification in the headset such as "bing - incoming call" then automatically connected to the caller.

Cheers


 

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