Answer line without having to press the line button 8660 phone

[JasonPetty]

We have an 8660 phone that the user has to press the line that is ringing in to answer the phone rather than just pick up the handset and answer it. This is a problem since the user has a headset and is not normally by the phone so he has to go back to the phone and press the line to capture the call. I have tried code 360 Auto CO access and that didn't solve it. Any other solution? Thank you.

[Tech Electronics]

JasonPetty,

That sure does sound like the issue would be with the Auto Answer Access - CO or the hook switch on the phone is bad so it doesn't see the handset go off-hook.

What did it show on the display when you tried the Auto Answer Access - CO feature code?

Can they answer an IC call or do they have to hit the button for that as well?

What type of headset do they have?

Thanks,

TE

[JasonPetty]

They can answer an IC call without having to press anything, it is just incoming lines. The headset is a plantronics not sure of the model number. They said it has always been that way even before they put the headset on that phone. They said when they dialed 360 it said auto co access off, so I had them turn it back on.

[Tech Electronics]

JasonPetty,

This may sound like a stupid question, but what type of key are they pressing to answer the call? It isn't a secondary extension key is it?

Thanks,

TE

[JasonPetty]

No, if the call comes in on line 2, they have to press the line 2 button. All other phones they just pick up the handset to answer.

[Tech Electronics]

JasonPetty,

Have you swapped phones around to make sure it isn't a hardware issue?

Have you done the stare and compare of a known working phone that is identical to the phone having issues; particularly the Flags, Keymaps, and Programmable Keys? You could do a Copy/Paste if you are comfortable with programming the system.

Have you tried the Default Station FC: 394? This will reset the phone to Mitel Default Standards.

Thanks,

TE

[DND ON]

1. Is the phone actually ringing, or does the line key just flash?

2. Is there a handset lifter on the phone?

[JasonPetty]

I just did a copy/paste from a working phone in the programming, waiting to hear back if that worked. Yes the phone actually rings when a call comes in.

[JasonPetty]

After copy/paste from a working phone, still no fix. Phone rings just fine, inter-company calls can be answered just by picking up the handset. Only calls on outside lines, user has to press the line before the call is answered.