Hello everyone,
I have been working on the Mitel 3300 for 3 years now as installers and now as Voice Support. We have more and more request nowadays by our clients asking that the main console be put in Night mode 1 during day time enabling the receptionist to be able to just walk away in case she needs to deliver something to a colleague, but also the clients want the console to be put in night 2 mode to enable the night treatment. Our set-up is quite simple and standardized across our network.
1. Main number being a DID is converted as actual number to number XXX-YYYY. That is rerouted to Nupoint which in turns offers a script including Holiday schedule and Weekly Schedule.
2. at any instance, a caller can dial 0 to be transferred to the reception for help.
3. our reception is XXX-3000 but Ext XXX-3001 is the number dialled when pressing 0 in the script, call rerouting DAY is set to 1, so she can answer the calls, Call rerouting Night 1, is rerouted always to Voicemail. This option is for the reception to go to Voicemail, created a mailbox XXX-3001 as TREE, In Nupoint, i created Call Flow XXX-3001, so we offer the caller with a message stating that receptionist is unavailable for short time, if the call is urgent the can press 1, blind transfer to another extension to be answered for this emergency or press 2 to leave a message. That Voicemail has a Message Waiting Indicator on an IP set at reception. So reception knows that there is a message to be retrieved. This works fine. My problem that i can not figure out is how do i configure the NIGHT 2 to get the night script and bypass the working scheduled configured in Nupoint. As XXX-3001 is the root of the call once transferred from Nupoint, this is the number that will always be recognized but I just can not figure out how i can trigger that night script from the NIGHT 2 option on the console.
I am originally a Nortel Products technician and was very easy with the IDC table to change DAY/NIGHT option from the console, there was a direct relation to the Incoming Digits Conversion table. Mitel does not really offer the same option. Mitel is completely a different thinking and logic
I have been reading and trying to figure out how to use NAMETAG HUNT Group, but i am not really sure how to do it. I tried the call rerouting, no more success. Any ideas?
Thanks for any help