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Author Topic: Mitel No Call History shows up  (Read 4209 times)

Offline raalk

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Mitel No Call History shows up
« on: December 12, 2018, 05:53:02 PM »
Hi,
I am having an issue with Mitel 6940 phone. There is no call history in the phone. It always shows empty call history. How to fix this problem.

Thanks
Raalk
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Offline sunspark

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Re: Mitel No Call History shows up
« Reply #1 on: December 13, 2018, 06:03:13 AM »
restart your server, if it doesn't not work you must do a backup / restore of your database.
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Offline Dogbreath

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Re: Mitel No Call History shows up
« Reply #2 on: December 20, 2018, 05:30:26 AM »
I would check the CoS has call history enabled before resorting to anything as drastic as a restore.
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Offline johnp

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Re: Mitel No Call History shows up
« Reply #3 on: December 20, 2018, 06:51:53 AM »
also check the phone for the amount of history records
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Offline celswood

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Re: Mitel No Call History shows up
« Reply #4 on: December 24, 2018, 03:42:03 PM »
Weird thing we found with the 6940 when the call history didn’t show up, we checked the normal COS and Call History records were all ok. But if you pair you mobile to the phone over Bluetooth the call history started appearing, you can forget the pairing and the call history continued to work.


Sent from my iPhone using Tapatalk
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