« previous next »
Pages: [1]   Go Down

Author Topic: Mitel No Call History shows up  (Read 4188 times)

Offline raalk

  • New Member
  • *
  • Posts: 1
  • Karma: +0/-0
    • View Profile
Mitel No Call History shows up
« on: December 12, 2018, 05:53:02 PM »
Hi,
I am having an issue with Mitel 6940 phone. There is no call history in the phone. It always shows empty call history. How to fix this problem.

Thanks
Raalk
Logged

Offline sunspark

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 986
  • Country: mx
  • Karma: +16/-1
    • View Profile
Re: Mitel No Call History shows up
« Reply #1 on: December 13, 2018, 06:03:13 AM »
restart your server, if it doesn't not work you must do a backup / restore of your database.
Logged

Offline Dogbreath

  • Global Moderator
  • Sr. Member
  • *****
  • Posts: 396
  • Country: gb
  • Karma: +18/-0
    • View Profile
Re: Mitel No Call History shows up
« Reply #2 on: December 20, 2018, 05:30:26 AM »
I would check the CoS has call history enabled before resorting to anything as drastic as a restore.
Logged

Offline johnp

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2201
  • Country: us
  • Karma: +66/-0
    • View Profile
Re: Mitel No Call History shows up
« Reply #3 on: December 20, 2018, 06:51:53 AM »
also check the phone for the amount of history records
Logged

Offline celswood

  • Contributer
  • *
  • Posts: 9
  • Country: gb
  • Karma: +0/-0
    • View Profile
Re: Mitel No Call History shows up
« Reply #4 on: December 24, 2018, 03:42:03 PM »
Weird thing we found with the 6940 when the call history didn’t show up, we checked the normal COS and Call History records were all ok. But if you pair you mobile to the phone over Bluetooth the call history started appearing, you can forget the pairing and the call history continued to work.


Sent from my iPhone using Tapatalk
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10