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Author Topic: Transfer to an extension  (Read 1351 times)

Offline JasonPetty

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Transfer to an extension
« on: December 13, 2018, 12:42:36 PM »
Hello,

When our admin tries to transfer a call to a certain extension, if the user doesn't answer the call rings back to the admin instead of going to the users voicemail. What needs to be programmed so the transferred call goes to voicemail? Thank you.
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Offline Tech Electronics

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Re: Transfer to an extension
« Reply #1 on: December 13, 2018, 12:53:24 PM »
JasonPetty,

You need to setup System Forwarding and not have the person perform a Transfer to Hold, but a Transfer to Ring.

Thanks,

TE
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Offline JasonPetty

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Re: Transfer to an extension
« Reply #2 on: December 13, 2018, 01:18:39 PM »
Could you please explain? Forwarding path is set up already.
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Offline lowradiation

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Re: Transfer to an extension
« Reply #3 on: December 13, 2018, 03:14:52 PM »
System Forward may be disabled.  At phone enter feature 352 to enable
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Offline Tech Electronics

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Re: Transfer to an extension
« Reply #4 on: December 17, 2018, 11:26:46 AM »
JasonPetty,

A transfer to hold will recall back to the originating extensions recall destination.

Thanks,

TE


Sent from my iPhone using Tapatalk
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