Mitel Forums > Mitel MiVoice Business/MCD/3300

No inbound calls on E1

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gimitel:
Hi acejavelin,

I will do that tomorrow. What should i expect in the trace? If i am not getting anything does that means that the provider is not forwarding the calls the the Mitel switch?

Thanks,


Gimitel

acejavelin:

--- Quote from: gimitel on November 25, 2018, 06:51:09 PM ---Hi acejavelin,

I will do that tomorrow. What should i expect in the trace? If i am not getting anything does that means that the provider is not forwarding the calls the the Mitel switch?

Thanks,


Gimitel

--- End quote ---
It should be the raw Q.931 signaling messages... You should see output like shown in this thread: http://mitelforums.com/forum/index.php?topic=11493.msg51789#msg51789

VinceWhirlwind:
The first thing I do in that situation is I try ringing from 3 different providers, because that's a very quick test - sometimes some providers fail to route while others route correctly.
 
If they all give the same result then you need to talk to your provider about whether they are routing calls to you.
 
You can even try on the new system to ring an internal number by dialling its full external number so that it routes out to the provider and loops back to see what happens.
 
*** If I am setting up a new service, I usually put in my test number to the DiD form in every format I know the provider might present it as - ie, in Australia 8 digits & 10 digits. That way I don't have to worry about whether the DID form is correct until after I am getting successful calls.

gimitel:

Hi Acejavelin,

I did use the command  EDIT TRACE TSP L2L3 <PLID> but cannot see any inbound traffic when calling the DID number. Does this mean that the provider is not forwarding the call ?
Outbound call work oke.

Can someone advice please.

gimitel

acejavelin:

--- Quote from: gimitel on November 30, 2018, 08:38:22 AM ---
Hi Acejavelin,

I did use the command  EDIT TRACE TSP L2L3 <PLID> but cannot see any inbound traffic when calling the DID number. Does this mean that the provider is not forwarding the call ?
Outbound call work oke.

Can someone advice please.

gimitel

--- End quote ---
If you are not seeing any inbound Q931 messages, then I think at this point I would engage the vendor... They should be able to trace the call and see what is wrong and either fix it or point you in the right direction.

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