Hello,
I rebooted the YSE server the other day and after the reboot agents couldn't see how many calls under employee state. In fact it gave them "your security role does not permit you to view the selected employee" I have since worked through that error. However, when I edit the state field and try and lookup any agent in using search it won't allow me. I have rebooted the server again with no luck and made sure all services have started. I'm not sure what else would be causing this. I have reset clients and re-sync but no luck either.
thanks,
