Mitel Forums > Mitel MiVoice Business/MCD/3300

ACD ring order

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traydeezy:
Is it possible to have calls in an ACD ring in a certain order rather than having it ring to the agent with the longest idle time?

sarond:
You would have to use skills based routing. It would allow a more linear approach.

Dogbreath:
Once you've specified an order for the agents to ring in, is there any point in using ACD any more? Could just use a ring group.

VinceWhirlwind:
Agent Skills make it really easy to direct calls preferentially to a 1st tier of agents if they are available.

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