Author Topic: Unable to transfer "private number" calls  (Read 2768 times)

Online ralph

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Unable to transfer "private number" calls
« on: October 27, 2010, 09:52:57 AM »
New system.  CX 4.1

I really haven't had time to dig into this but one of my co-workers bounced this off of me regarding a problem at one of our customer sites.

Here's the text of the email as I got it:
Quote
We have had a couple of weird occurrences when trying to transfer a call to voicemail.  On both occasions, the caller ID has said


Offline v2win

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Re: Unable to transfer "private number" calls
« Reply #1 on: October 27, 2010, 01:06:29 PM »
What kind of trunks?

Online ralph

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Re: Unable to transfer "private number" calls
« Reply #2 on: October 27, 2010, 09:22:56 PM »
Duh!  should have posted that with original email. 
PRI.

Ralph

Offline Mattmayn

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Re: Unable to transfer "private number" calls
« Reply #3 on: October 28, 2010, 07:10:27 PM »
How are the callers getting to the receptionist and what type of set is she using?

Online ralph

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Re: Unable to transfer "private number" calls
« Reply #4 on: October 29, 2010, 10:09:49 AM »
She's on a 5330.   Calls come in via PRI and ring a hunt group of non-prime keys.

Ralph


 

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