Hi, I have had little luck with Mitel support. A customer's cf card went bad. I got a new one and converted the backup database ('everything to PC') I then restored it and, although it worked, sort of, there were no voice recordings, messages, audiotext's restored. (Looking at the converted DB seems to show they were saved) Mitel support said, oh, yea, that has been broken for quite a while and they can't help
My only sensible solution is to downgrade the CF to the original release v6.0.11.95 and try restoring the original backup to that. Mitel said they don't keep prior releases! I hope some wonderful person has made it a hobby of archiving prior versions that I could beg for!
Thanks
Bob