Hello,
The call center mgr is getting the following annoying email and I cannnot track it down.
A routing failure has occurred on Email Inbound 2017-08-10 08-42-28 AM and the failure branch was run
then another email says to check the failed folder in ignite. I log in with what I think is the admin account and I do see a failed section but there's nothing flagged. Is there another place to look? Is the same message and time stamp so it's one record being constantly flagged as bad from what I can gather.
thanks,