MOH not playing Getting ring back Instead

[berkley]

I have a 250 running 6.0 serv pack 1. When a caller rings in the customer wants the caller to hear the MOH. However, they hear the ring back. I have the Star, Hunt groups and phones set to 5000cp for all audio for calls settings.

The MOH works if call is placed on hold.

Any help would be apreciated.

[Frontline]

In your CO trunk group set Audio on transfer to ring to "Use Next Device's Audio Source" from the drop down

[Tech Electronics]

Berkley,

Go to your CO Trunk Group, but it depends on what type of trunking you have on where you need to go.

System > Devices and Feature Codes > CO Trunk Groups > {trunk group ID}:
OR
System > Devices and Feature Codes > SIP Peers > SIP Trunk Groups > {trunk group ID} > Trunk Group Configuration:

Then just set the following:

Music-On-Hold: Audio Source <-This would be whatever audio source you are wanting to use.
Audio on Transfer to Ring: Music-On-Hold

By default your Audio on Transfer to Hold and Audio on Hold for Transfer Announcement are already set for Music-On-Hold.

Thanks,

TE

[berkley]

I apologize for the delay in responding. Hurricane Flo has had us in a frenzy as you  can imagine.
It was the sip trunk group setting. I set it for use next source and took care of it. Not sure how it got changed.