Author Topic: Forwarding extension to a menu tree mailbox  (Read 1057 times)

Offline nMitel

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Forwarding extension to a menu tree mailbox
« on: October 05, 2018, 10:26:26 AM »
HI,

 I'm trying to forward extension 333 on Busy/no answer to a menu tree voicemail box. I created a phantom extension 444 with menu tree mailbox and forwarded extension 333 to it. but when I call extension 333 now I still get 333 voicemail not the menu tree for phantom extension 444.

I know in case of forwarding and when there is no answer on the forwarded-to extension the original extension's voicemail picks up. any tips for getting the menu tree to pick up, in this case,  for This SX200 MX system? I was able to do it on the 3300 by using NameTag hunt group but I dont think this is an option on the SX200.



Thanks.
« Last Edit: October 05, 2018, 11:09:29 AM by nMitel »


Online johnp

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Re: Forwarding extension to a menu tree mailbox
« Reply #1 on: October 06, 2018, 05:43:38 PM »
I thinl you will need to run this through an acd path to break the integration, queue to the path for a second then interflow to a phantom extension *444 that is forwarded always to vm hunt group

Offline nMitel

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Re: Forwarding extension to a menu tree mailbox
« Reply #2 on: October 16, 2018, 11:23:03 AM »
 Tt worked. the interflow part that I was missing.Thank you johnp


 

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