Modifying a Phone Tree

[bigpomaha@gmail.com]

We currently have a phone tree setup for the office.  It currently has 2 options and we need to modify that to 4 options.  I was well versed in teh 5000 but not so with the 3300.  Acn anyone tell me roughly where i might start to look for the program setting for this tree.  One thing i do know is that it is setup somehow with voicemail..i think.  Anyhow, if i could find the programming i can make the changes but have no clue where or what it's called since everything in the 3300 is in GREEK.  Any help is certainly appreciated.  Thanks in advance.

Perry

[johnp]

We need to know if this is embedded vm (Express Messenger) or external (Nupoint)

[bigpomaha@gmail.com]

John,

Not sure i understand the question.  When our outside number is dialed the callere gets a voice mesage to press 1 or 2.  Then the call is routed to the appropriate user.  We need to add a 3 adn 4 but not sure where in the system it is setup.  Hope this helps some.  Thanks 

[lundah]

Are the voice mailboxes programmed in the 3300 (embedded voice mail), or on a separate server (MiCollab/NuPoint)?

[bigpomaha@gmail.com]

Sorry.  My bad.  They are embedded on the 3300

[johnp]

There are a couple of ways this may be done.  does the main greeting repeat itself? if so it is likely a MLAA otherwise look in the mailbox form for single digit boxes.

[bigpomaha@gmail.com]

I don't believe it repeats itself and from what i remember about it being setup is that it was done with voicemail somehow.  Just can't seem to find what i'm looking for.  If i go into Voicemail then VM Multi-Level Auto Attendant, I can see soe of the mailbox number that they get transferred to.  What i don't know is how to add the option 3 adn 4 that i need to add.  Thanks again for the assistance.  i really appreciate it.