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Author Topic: MCD 3300 & Mitel 6940  (Read 1058 times)

Offline jmlerner

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MCD 3300 & Mitel 6940
« on: June 17, 2019, 05:13:10 PM »
I recently purchased some Mitel 6940's to replace our aging 5360's.  I have an MCD 3300 on the current Release level: 8.0 SP1, (Active software load: 14.0.1.29)  The issue is on the 6940 only half of the keys are showing.  I hope it's something simple I'm overlooking.  I've already set the keyset to the 6940.  See attached screenshot of what I see on my end.
Any help is appreciated.
« Last Edit: June 17, 2019, 05:27:58 PM by jmlerner »
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Offline NEPhoneGuy

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Re: MCD 3300 & Mitel 6940
« Reply #1 on: June 17, 2019, 08:32:52 PM »
That's funky. If you make a brand new extension and assign it a 6940 do you see the same thing?
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Offline johnp

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Re: MCD 3300 & Mitel 6940
« Reply #2 on: June 17, 2019, 08:52:15 PM »
I would go to the highest firmware possible and see if it still happens
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Offline jmlerner

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Re: MCD 3300 & Mitel 6940
« Reply #3 on: June 17, 2019, 10:45:31 PM »
I’m going to try a new device first and then try the firmware upgrade as suggested.
If you guys think of anything else let me know!
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Offline jmlerner

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Re: MCD 3300 & Mitel 6940
« Reply #4 on: June 17, 2019, 10:57:28 PM »
I figured it out!  Any keys labeled as "Float" need to be turned off.
Crazy, I was playing around tonight and I don't know how I missed that earlier today when I was racking my brain.  If anybody else runs into this, that's the fix!
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