Author Topic: Clearing an Alarm  (Read 4637 times)

Offline bigpomaha@gmail.com

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Clearing an Alarm
« on: September 11, 2018, 03:59:07 PM »
We have a MAJOR system alarm that we now believe to be a false positive.  We had this once before a month ago and it was after a power outage.  Well we had another power glitch and the alarm is back.  Alarm says Digital Link Alarm and when i do an SHOW FAULTS i get a reply of (see attachment).  Not quite sure of the command syntax to clear it as a tech did it last time and we have to pay for her 10 seconds of time.  I will not forget it this time.  Any help is appreciated.  Please see attachment.  Thanks


Perry


Offline acejavelin

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Re: Clearing an Alarm
« Reply #1 on: September 11, 2018, 05:11:30 PM »
DTSTAT CLEAR 5 1 2 1

Is that what you are looking for?

Also, these types of errors usually clear themselves in 24 hours.

Offline bigpomaha@gmail.com

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Re: Clearing an Alarm
« Reply #2 on: September 11, 2018, 05:47:04 PM »
This one did not and it didn't last time either.  Thanks for teh help.  Much appreciated.

Offline johnp

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Re: Clearing an Alarm
« Reply #3 on: September 11, 2018, 07:28:43 PM »
How many t1 circuits do you have?

Offline bigpomaha@gmail.com

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Re: Clearing an Alarm
« Reply #4 on: September 12, 2018, 09:20:59 AM »
Just one with the 3300.  We have 3 other branch offices that all have a 5000.  Don't ask why because i still don't believe it.  We acquired the company so we had to take it.

Offline ZuluAlpha

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Re: Clearing an Alarm
« Reply #5 on: September 12, 2018, 10:41:28 AM »
Might want to do a DTSTAT READ 5 1 2 1 LAST 24

It may be that the circuit is bouncing or experiencing loss.

Offline bigpomaha@gmail.com

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Re: Clearing an Alarm
« Reply #6 on: September 13, 2018, 04:26:35 PM »
Well i will keep that in mind.  Seems like it happened when there was a power outage even though the system is on back up power


 

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