Author Topic: MiVoice Business Redundant Servers  (Read 1862 times)

Offline junoooni

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MiVoice Business Redundant Servers
« on: May 06, 2018, 08:59:12 AM »
Hi Experts,

I am doing very first installation of Mitel (after a long lost training 2 years back).... I have redundant MXe III Controllers and i have configured SDS and IP/XNET between them... I tried a failover to secondary server, all the phones got registered to secondary controller but still i was unable to make any call between internal extensions. What am I missing?


Offline ralph

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Re: MiVoice Business Redundant Servers
« Reply #1 on: May 07, 2018, 07:13:00 AM »
What do you hear and what does it say on your display when the call fails?

Ralph

Offline junoooni

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Re: MiVoice Business Redundant Servers
« Reply #2 on: May 07, 2018, 04:02:06 PM »
It says “Invalid” on phone screen


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Offline ralph

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Re: MiVoice Business Redundant Servers
« Reply #3 on: May 08, 2018, 07:27:33 AM »
In maintenance on the resilient controller, enter "locate number <number you are dialing>"
You should be able to dial any prime line that is resilient to the same controller.
Non-primes, hunt groups and ARS may not have copied over properly in the SDS.

Ralph

Offline junoooni

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Re: MiVoice Business Redundant Servers
« Reply #4 on: May 09, 2018, 01:21:20 PM »
Thanks Ralph... will try that...

Offline junoooni

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Re: MiVoice Business Redundant Servers
« Reply #5 on: August 13, 2018, 10:57:09 AM »
I have analog extensions divided on both controllers and i can see extensions on Remote Direcetory Number forms in both controllers. Extensions on both controllers can call each other. My ISDN PRI trunk is connected to primary controller.. All extensions homed at primary controller can dial out but extensions homed at secondary contorller cannot dial out...

ARS and ISDN trunk group is configured only on primary controller and they are not shared with secondary controller.... on secondary controller, i have only one entry in ARS for CEID of primary controller,

what am i missing to allow extensions on secondary controller to call out using ISDN trunk on priamry?

Offline VinceWhirlwind

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Re: MiVoice Business Redundant Servers
« Reply #6 on: August 13, 2018, 07:33:59 PM »
I guess your routing on your secondary controller needs to be looked at.
Assuming you have correct digits dialled pointing at the primary from the secondary, perhaps the digit mod on the route is removing the leading "0" so that the primary controller doesn't route the call to the external trunk?

Offline junoooni

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Re: MiVoice Business Redundant Servers
« Reply #7 on: August 14, 2018, 01:56:40 AM »
ARS Digits Dialed form on secondary controller is having only 1 entry which is CEID digits for primary controller and it is using Digit Modification Table 805 which does not remove anything and use a route which is direct ip route to primary server.

Offline VinceWhirlwind

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Re: MiVoice Business Redundant Servers
« Reply #8 on: August 14, 2018, 03:25:03 AM »
So that will work for internal extensions.
You need more routes for all other numbers people might dial.

Offline VinceWhirlwind

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Re: MiVoice Business Redundant Servers
« Reply #9 on: August 14, 2018, 03:26:03 AM »
so that's emergency, freecall, international, long distance, cellular, and local.

Offline junoooni

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Re: MiVoice Business Redundant Servers
« Reply #10 on: August 14, 2018, 04:11:57 AM »
so i have to add all the digits and route should be Direct IP Route which will take call to primary contoller and then it can go out?

Offline VinceWhirlwind

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Re: MiVoice Business Redundant Servers
« Reply #11 on: August 14, 2018, 04:18:46 AM »
Yes, but you don't want digit mod 805 on it, you need a digit mod that absorbs nothing on all of them.

Offline junoooni

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Re: MiVoice Business Redundant Servers
« Reply #12 on: August 14, 2018, 04:29:50 AM »
Thanks let me try... BTW, Digit Modificaiton 805 that i am using for CEID also does not absorb any digits.


 

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