IVR not registering tones from iphones
Before I begin please forgive my ignorance I am very new to managing a mitel system.
If I use the incorrect terms I apologize.
We use
Over the past two weeks an issue has cropped up when selecting menu options in our IVR menu. Selections from newer iphones are not being registered by the system. This issue has been confirmed on iphone SE, 8, 9 with both Verizon & AT&T (Possibily others) Iphones 6 from AT&T works fine. All Android phones work.
There has been no major changes to our system in several months, just routine changes like adding and removing extensions.
I have tried adjusting the DTMF settings below to both min/max values with no change.
DTMF Digit Detect – On
DTFM Digit Detect – OFF
DTMF Freq Deviation
I have reached out to both Verizon & AT&T they have been no help.
Our system:
MiVoice Office 250 Communications Platform Release Notes: MiVoice_Office_250_6_1_PR_1
Base Server MiVoice Office 250 System Packages:
Name Version Description
cs-brs 6.1.27 Basic Rate Interface
cs-core-utils 6.1.27 Core Utilities Package
cs-cp-uk 6.1.3.28 UK Call Processing
cs-cp-us 6.1.3.28 US Call Processing
cs-cp-au 6.1.3.28 AU Call Processing
cs-cp-cf-pmts 6.1.27 CP Canadian French Prompts
cs-cp-cm-pmts 6.1.27 CP common Prompts
cs-cp-jp-pmts 6.1.27 CP Japanese Prompts
cs-cp-sp-pmts 6.1.27 CP Spanish Prompts
cs-cp-uk-pmts 6.1.27 CP British English Prompts
cs-cp-us-pmts 6.1.27 CP English Prompts
cs-dei 6.1.27 Digital Endpoint Interface
cs-diags 6.1.27 Diagnostic Applications
cs-dual-t1-e1-pri 6.1.27 Dual T1/E1/PRI Application
cs-ep-html 6.1.27 Endpoint HTML Applications
cs-ep-languages 6.1.27 Endpoint Language specific support files
cs-ep-mitl 6.1.27 MiVoice Office 250 Endpoint Package
cs-ep-mitl2 6.1.27 MiVoice Office 250 Endpoint Extra Package
cs-ep-mitl-85x8 6.1.27 MiVoice Office 250 85x8 digital endpoint firmware
cs-ipra 6.1.27 IP Resource Application
cs-libs 6.1.27 Shared Libraries
cs-ls 6.1.27 Loopstart Application
cs-norflash 6.1.27 System Norflash Files
cs-olm 6.1.27 On-Line Monitor
cs-rch 6.1.27 Resource Command Handler
cs-rmtmon 6.1.27 Customer Care
cs-release 6.1.28 mivoice-office-250-6_1-release-27_PR_1
cs-romd 6.1.27 Remote Office Monitor Daemon
cs-shellshock-fix-bash 3.1.23 Fixes for Shellshock-vulnerabilities family
cs-sl 6.1.27 Single Line Application
cs-slm8 6.1.27 Single Line 8
cs-system 6.1.27 System Drivers
cs-system-utils 6.1.27 System Utilities
cs-t1-e1-pri 6.1.27 T1/E1/PRI Application
cs-upgrade 6.1.27 Upgrade Support Files
cs-ups 6.1.27 Uninterruptible Power Supply
cs-vm-sb 6.1.3.27 Voicemail
cs-vm-cf-pmts 6.1.3.27 Canadian French Voicemail Prompts
cs-vm-jp-pmts 6.1.3.27 Japanese Voicemail Prompts
cs-vm-sp-pmts 6.1.3.27 Spanish Voicemail Prompts
cs-vm-uk-pmts 6.1.3.27 British English Voicemail Prompts
cs-vm-us-pmts 6.1.3.27 English Voicemail Prompts
cs-www 6.1.27 Web Server & Pages
PS-1 MiVoice Office 250 System Packages:
Name Version Description
ps-core-utils 6.1.27 Core Utilities Package
ps-cp-uk 6.1.3.28 UK Call Processing
ps-cp-us 6.1.3.28 US Call Processing
ps-cp-au 6.1.3.28 AU Call Processing
ps-diags 6.1.27 Diagnostic Applications
ps-ep-mitl-85x8 6.1.27 MiVoice Office 250 85x8 digital endpoint firmware
ps-ep-languages 6.1.27 Endpoint Language specific support files
ps-libs 6.1.27 Shared Libraries
ps-olm 6.1.27 On-line Monitor
ps-release 6.1.28 mivoice-office-250-6_1-release-27_PR_1
ps-romd 6.1.27 Remote Office Monitor Daemon
ps-rmtmon 6.1.27 Customer Care
ps-shellshock-fix-bash 3.1.23 Fixes for Shellshock-vulnerabilities family
ps-slm8 6.1.27 Single line 8
ps-system 6.1.5 System Drivers
ps-system-utils 6.1.27 System Utilities
ps-upgrade 6.1.27 Upgrade Support Files
ps-ups 6.1.27 Uninterruptible Power Supply
ps-vch 6.1.27 Voicemail Command Handler
ps-vm-sb 6.1.3.27 Voicemail
ps-vm-cf-pmts 6.1.3.27 Canadian French Voicemail Prompts
ps-vm-jp-pmts 6.1.3.27 Japanese Voicemail Prompts
ps-vm-sp-pmts 6.1.3.27 Spanish Voicemail Prompts
ps-vm-uk-pmts 6.1.3.27 British English Voicemail Prompts
ps-vm-us-pmts 6.1.3.27 English Voicemail Prompts
ps-www 6.1.27 Web Server & Pages
Suggestions anyone? Any help would be greatly appreciated.
Thank you
John Gresham
