I have very few people who use call director on our NuPoint (freestanding nupoint, not micolab) but one of them has a call director setup with a fairly complex tree. If somebody calls the main number for the building and is transferred to that extension, or if they call that extension from another in-house extension, their call director works fine. However, is somebody external calls that person's DID and goes to voicemail, it skips their entire call director and goes straight to their message prompt.
Anyone experienced this or know how to fix it?