No-Skin,
Even if the system was performing a reset at night it would still come back up in Night Mode.
Have you looked at the Error Logs to see if there were any issues with the system? Go to Operations > Error Information.
Do you have a cleaning crew that may come by in the evenings that could be touching the Receptionists phone?
Do you have a Phone Manager [MCS] or what is not called a MiVoice Office Application Server? If you do they can perform an automatic function to turn on and off Night Mode.
Thanks,
TE
System history logs will show not only when the it changes modes, might assist in figuring out what is going on. Remember to that if this system is networked, it possible for other nodes to be changing the Day/Night mode as well (unfortunately I do not have an example of that, but the logs would be quite clear).
-01:571- > -01:558- 00:15 07-11 M3508 INF EG CP NTP Synchronization Successful
-01:571- > -01:559- 08:02 07-11 M3259 INF EG CP Node 1 Enabled Day Mode
-01:571- > -01:560- 16:58 07-11 M3259 INF EG CP Node 1 Enabled Night Mode
-01:571- > -01:561- 23:00 07-11 M1015 INF DB CP DB Backup Save: Starting Save
-01:571- > -01:562- 23:00 07-11 M1015 INF DB CP DB Backup Save: Successful
-01:571- > -01:563- 00:15 07-12 M3508 INF EG CP NTP Synchronization Successful
-01:571- > -01:564- 07:53 07-12 M3259 INF EG CP Node 1 Enabled Day Mode
-01:571- > -01:565- 16:59 07-12 M3259 INF EG CP Node 1 Enabled Night Mode
-01:571- > -01:566- 23:00 07-12 M1015 INF DB CP DB Backup Save: Starting Save
-01:571- > -01:567- 23:00 07-12 M1015 INF DB CP DB Backup Save: Successful
-01:571- > -01:568- 00:15 07-13 M3508 INF EG CP NTP Synchronization Successful
-01:571- > -01:569- 07:55 07-13 M3259 INF EG CP Node 1 Enabled Day Mode
We are using the MiVoice 250. I have access to the admin & diagnostics software, the Database programming and the web portal.
I am not seeing the option for System history logs on the logs menu in the web portal or in the admin & diagnostics software. I also don't see an option for Operations and Error Information.
On the web portal I am navigating to System > Diagnostics > Logs.
From there I have a lot of options:
Database changes, Shared resources allocation, SIP, Call Processing, Processor Module/expansion card, System health report, System resource application, application monitor daemon, watchdog, voicemail command handler, NTP synch, system, config, misc., DHCP server, and finally, diagnostics.
A lot of the categories are irrelevant as the last log entry was not during the period where nightmode was having problems. I looked through a lot of the logs with appropriate dates, but couldn't find anything relevant.