extention can't hang up

[jheath]

I have an extension that is stuck in the "connecting" mode. I. E. when you pick up the receiver you hear scratchy noise then remote ringing as if you had dialed a number.  I have changed handsets, plugged in at the switch with all downstream wiring disconnected, changed the extention number.  I still get the same result.  I have looked at LOCATE FEATURES EXTENTION xxxx and nothing is listed.
Any further ideas would be greatly appreciated!  Thank you.

[ralph]

Check the Associated Directory Number form and see if it's programmed as a "Hot Line"

You didn't say what version of software you're using or what type of phone.  If it's a TDM phone, move it to a new port on the PBX>

Ralph