Hi all, first post here.
We are using the MiCollab client in our organisation. We have employees who are using the Client within Citrix. I however have the Client installed on my laptop.
We advice the employees to import their contact from Outlook to MiCollab. I have received a call that suddenly an employee cannot call some of his contacts anymore.
He hasn't changed numbers or anything else. I tried to reproduce the error and I found something I can't explain.
I made 2 contacts directly in the Client (it made no different when I created the contacts in Outlook). Both have the exact same number. I can call the first one without any problem. When I call the other one, MiCollab says it's an invalid number and therefore cannot make the call. I have attached a screenshot of the error. It's in Dutch but I imagine it's something like: Failed. (Invalid number) / MiCollab Client could not reach xxx (phone number). The message is the same at the employee within Citrix.
Does anyone know why we receive this error and how to fix it?
