Author Topic: Day mode/ night mode transfer  (Read 1247 times)

Offline nMitel

  • Full Member
  • ***
  • Posts: 102
  • Country: ca
  • Karma: +1/-0
    • View Profile
Day mode/ night mode transfer
« on: June 08, 2018, 01:13:36 PM »
Hi,

 I'm having an issue transferring to the operator while at night mode if I call when the system is in day mode and I press 0 I get transferred to the operator but if I switch to the night mode pressing 0 will take me back to the Auto Attendant what I'm trying to do is to make pressing 0 rings the operator for both modes.

Thanks in Advance.


Offline johnp

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2202
  • Country: us
  • Karma: +66/-0
    • View Profile
Re: Day mode/ night mode transfer
« Reply #1 on: June 08, 2018, 03:59:07 PM »
Check settings in form 19

Offline nMitel

  • Full Member
  • ***
  • Posts: 102
  • Country: ca
  • Karma: +1/-0
    • View Profile
Re: Day mode/ night mode transfer
« Reply #2 on: June 08, 2018, 04:37:21 PM »
I did but did not see anything there that might cause this, do you have any tip to narrow down what to look at there?

Offline johnp

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2202
  • Country: us
  • Karma: +66/-0
    • View Profile
Re: Day mode/ night mode transfer
« Reply #3 on: June 08, 2018, 06:51:09 PM »
should have regular zero and priority routing. also verify what box zero dials and that 0 is the feature code one more thing is tenant of vm ports to check, maybe looked at wrong 10
« Last Edit: June 08, 2018, 06:53:11 PM by johnp »


 

Sitemap 1 2 3 4 5 6 7 8 9 10