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Author Topic: No voice path for Tiger TMS voicemail  (Read 1165 times)

Offline junoooni

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No voice path for Tiger TMS voicemail
« on: May 29, 2018, 02:27:01 AM »
Hi

I have Mitel MXe with R8 SP3 integrated with tiger tms voicemail using SIP users as per integration document.

On Mitel, I can see users are registered but when a call is routed to voicemail, it is connected but there is no voice path. On tiger tms live monitor i can see call is connected and tiger is playing the prompts but we cannot hear anything on phones. I mapped tiger hunt group to a DID and if i call from external number it works fine and we can hear the prompts.

Any thoughts?


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Offline VinceWhirlwind

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Re: No voice path for Tiger TMS voicemail
« Reply #1 on: May 29, 2018, 02:37:55 AM »
What integration document are you using?
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Offline junoooni

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Re: No voice path for Tiger TMS voicemail
« Reply #2 on: May 29, 2018, 02:43:32 AM »
I got it from Mitel Connect

15-4940-00361 - Tiger TMS iCharge with MiVB

This is for R7 but I couldn’t find anything for R8


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Offline johnp

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Re: No voice path for Tiger TMS voicemail
« Reply #3 on: May 29, 2018, 07:59:28 PM »
Sets have the same gateway as controller?
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