Author Topic: Call forwards to Voicemail when other call is in progress.  (Read 1126 times)

Offline echojhawke

  • New Member
  • *
  • Posts: 1
  • Country: us
  • Karma: +0/-0
    • View Profile
Apologize if this is in the wrong place, also new to the forum, hi.

I manage a small amount of end user Mitel 5330e IP Phones for my office.
There are two users who have some feature or setting enabled that I cannot find.

The problem is if a user is on a call and someone else calls in, that call goes straight to voicemail and does not alert that another call is incoming.
All other users, when on a call and another call comes in, there is a call waiting tone or beep, and the call continue to rings until the user ends the first call and picks up the second.

I have factory reset the phones, copied working profiles, defaulted the phone, everything and somehow this setting persists.
I cannot for the life of me find the feature code or setting in the back-end to remedy this.

Thanks in advance!


Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 4100
  • Country: us
  • Karma: +133/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: Call forwards to Voicemail when other call is in progress.
« Reply #1 on: May 21, 2018, 12:57:13 PM »
Apologize if this is in the wrong place, also new to the forum, hi.

I manage a small amount of end user Mitel 5330e IP Phones for my office.
There are two users who have some feature or setting enabled that I cannot find.

The problem is if a user is on a call and someone else calls in, that call goes straight to voicemail and does not alert that another call is incoming.
All other users, when on a call and another call comes in, there is a call waiting tone or beep, and the call continue to rings until the user ends the first call and picks up the second.

I have factory reset the phones, copied working profiles, defaulted the phone, everything and somehow this setting persists.
I cannot for the life of me find the feature code or setting in the back-end to remedy this.

Thanks in advance!

What system?


 

Sitemap 1 2 3 4 5 6 7 8 9 10