System not saving logs (frozen)

[achri332]

The other day I was trying to troubleshoot a one way audio issue and wrongly assumed that the audio diagnnostic feature code would do audio diagnostics. However in doing so it seems to have put the system into a freeze state.

The system information tab, under platform shows "System is not actively saving logs (frozen) Frozen by: Audio Diagnostic Feature"

I went to "View system logs" and cleared the freeze that was in there but the message remains.

[Tech Electronics]

achri332,

Have you downloaded the logs?

Thanks,

TE

[achri332]

I didn't, I just deleted them thinking that would clear it I'm attempting to download a full log.

[achri332]

I'm trying to do a "download all" and it's bee saying "download in progress" for about 4 hours now.

[Tech Electronics]

achri332,

Perform a Backup Database Save to your System and one to your PC and then reboot your MiVO-250.

Thanks,

TE

[achri332]

Done but the message is still there?