jonforbes22,
Why don't you just have your users start dialing with 10-digits for all calls instead of trying to change your database? Does your carrier support Toll Free with a 1 or do you just use 8##-NXX-NXXX for dialing plan? If it requires a 1 then you may need to create a Facility and Route Group to support Toll-Free numbers.
For DND ONs solution to work properly you will need to make sure that all of the users are using ARS.
Go to System > Devices and Feature Codes > Phones > {local} > {Extension} > Associated Extensions > Outgoing Extension: 9200 or 92000
By default, in the US, the Feature Access Code for ARS is 9200 or 92000 so you would put that as the Outgoing Extension and if you are feeling industrious the Emergency Extension as well. If you want to guarantee the users are forced to use ARS then you can do the following.
Go to System > Numbering Plan > Classes of Service > 1 > Day and Night
Move all of your IP/Digital Phones to both lists.
Next you would go to System > Numbering Plan > Facility Groups > P1502 [Toll Long Distance] > Dialing Rules > Remove ECHO Toll Field.
Just remember if your Carrier supports or requires the 1 for Toll Free calls then you may not be able to call those now without building a Toll-Free Facility and Route Group, but default it uses the Toll-Long Distance Route unless the original programmer setup something for 1-800 calls.
If you are not comfortable with understanding the NANP I would just get your vendor to do this work and test it.
Thanks,
TE
