i have a situation where i need to forward on busy a hunt group to an external number.
i have ext 3197 which contains ext 3400, 3401, 3402, 3403
i have a separate external hotdesk (7400) setup with an external number of 1234xxxxxx
i have the CoS set up on this and i beleive that it should work, however when i dial the number directly i get out of service.
i have the hunt group number in call rerouting set to first alternative 336
336 points to 7400
my goal is to have the calls come into the hunt group and if these are all busy it will forward the calls to 1234xxxxxxx.
if there is a better way i am all ears, or if i am missing something in my config i am ready to adjust. any help is much appreciated.