Mite 4015 access level

[nMitel]

HI,

 I'm trying to set up call forwarding on a 4015 Mitel set but when I press the superkey to get to the call forwarding option it never appears, all I get is ( advisory msg, personal keys, ringer adjust, language) is there a trick to get me to the advanced menu where I can do the forwarding?

Thank you.

[acejavelin]

HI,

 I'm trying to set up call forwarding on a 4015 Mitel set but when I press the superkey to get to the call forwarding option it never appears, all I get is ( advisory msg, personal keys, ringer adjust, language) is there a trick to get me to the advanced menu where I can do the forwarding?

Thank you.

It has to be defined in the station's COS or it won't appear... It is a Family 3 device, so it must use the Superkey to setup call forwarding.

[nMitel]

I have call forwarding always, busy, and no answer all enabled in the COS is there other COS option responsible for that?

[acejavelin]

I have call forwarding always, busy, and no answer all enabled in the COS is there other COS option responsible for that?

No, any one or all of those should enable it in Superkey menu. Are you sure you saved the COS and have it assigned to the correct PLID? Is this a "new" to this site phone, or is has it been in service for some time?

[nMitel]

Its working! I just have to enable it on the COS and It showed up when I pressed the superkey.

Thank you.