Hold Timer not Working

[MasterOveride]

Hey Guys,

I'm working on changing my current Hold Timer and I thought I was doing it right but I can't seem to make it work. What I want to do is change the Hold recall timer from 60 seconds to 180. I have gone into the COS for both the station and the PRI and modified Call Hold Timer from 60 to 180 but calls are still recalling after 60 seconds. Am I missing anything? Is there another place to make the change?

[JasonTaylor]

You need to change it on the trunk COR.  This COR number will be listed under trunk attributes form

[MasterOveride]

I don't have any options in COR, only COS. The Trunk COS is set for 180 seconds.

[rotary dial tommy]

You are changing the hold recall timer, correct  ?  Do you see an ans plus hold recall in the cos of your tel set ?

[lundah]

Are the phone and the PRI on the same controller, or is there another trunk (like an IP trunk between a user controller and a trunk gateway) in between?

[MasterOveride]

And the medal goes to lundah. I wasn't thinking about the different controllers. Our users are on a central controller that is virtualized but the PRI is on a physical controller. I changed the COS of our direct IP link and it works. Thanks for your help everyone!!!

[lundah]

And the medal goes to lundah. I wasn't thinking about the different controllers. Our users are on a central controller that is virtualized but the PRI is on a physical controller. I changed the COS of our direct IP link and it works. Thanks for your help everyone!!!

And that's why I asked, that one has bit me more times than I'd like to admit.