Playing a recorded message to a customer

[dfrear]

Thanks for the help and the response TE - it's very much appreciated even if it didn't pan out.

Regards, Daniel

[sarond]

Expanding on TE,

Do you have spare SL and LS ports?
Could you loop back an SL port with an LS trunk (or 2) and then have the trunks answer position as a CRA with the announcement.

When you want to conference in the recording you could conference in the SL extension which will ring the trunk and answer with the CRA.

If you want multiple recordings you can probably have silence as the audio and then options 1, 2, 3 etc... to play different CRA's again so that minimal SL/LS ports are used.

[dfrear]

All of the SL ports are used, but I think I could free one up. I've three spare LS ports though.

I shall have a go and see what happens

[dfrear]

I wasn't able to get this to work, although it may be just my skill level which is causing issues.

I happened to have an engineer kicking about the office the other day so I asked him and he suggested using the record-a-call functionality to do this, by adding a day greeting to the record a call function.

This seemed like a solid idea but again, when using record-a-call the greeting doesn't seem to play

[sarond]

How opposed are you to getting licensing?

I would need to test first to confirm but I think building an asterisk distro and SIP trunk it to the MiVO250 would be feasible.

Just have the inbound route on asterisk answer with an announcement and hangup.

I will also try and test the loopback of sl/ls ports next week.

[dfrear]

Hi Sarond,

I had a quick look at that open source PBX - very interesting! You actually jogged my mind a little and I've managed to get this working by using a Twilio number and setting up an application via a webhook call. By conferencing with that application I can now play insurance messages successfully with a little messing about via Mitel Phone Manager.

Now if I could get a macro to do the conference part I'd be laughing!