strange voicemail alerts

[magnus]

I have a new customer we are taking from a different vendor.

Version 6.0.11.117

The current setup has a call coming to a hunt group and timing out to the voicemail system. There is a mailbox setup for the hunt group with the notification phone as a phantom.

When someone leaves a message the notification is left on a third phone. Ie the message and envelope button flash.

They have 2 divisions set this way.
2 have switched divisions and we just moved the phones and changed the extension list in the hunt groups to reflect the change.

How do I get the notification to change?

[lowradiation]

Most likely they have a Phone Manager server
Login to the Phone Manager server and go to Features - Communication Service - Group Messaging and change which extensions receive notification
Or if they just need one phone to have message notification - change the hunt group mailbox notification phone

[DND ON]

If a phantom is the message notification station, they could have used DEE to light the message lamps.

Check to see if the phantom extension has a User profile.

[magnus]

Right
Phone Manager

Thank you!