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Author Topic: MiTel Flexible DND Code  (Read 1032 times)

Offline Mike_2019

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MiTel Flexible DND Code
« on: February 26, 2018, 08:50:38 AM »
Afternoon All,

Can anyone shine some light on how I would produce and amended a reporting that shows the DND Code by agent..

I'm looking to produce a report that has a list of Agents down the left hand side .. DND Codes across the top of the report ... and the duration in the centre ..

I need this to track my agents DND code useage in one report for all agents but by code
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Offline johnp

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Re: MiTel Flexible DND Code
« Reply #1 on: February 27, 2018, 06:24:40 PM »
Think you may mean make busy codes
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Offline JasonTaylor

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Re: MiTel Flexible DND Code
« Reply #2 on: February 28, 2018, 06:45:30 PM »
What do you currently use for reporting?  Do you have Prariefyre/CCM/MiCC?  Within CCMWeb there is a standard agent report like 'agent by make busy reason code'
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