« previous next »
Pages: [1]   Go Down

Author Topic: Blocking outgoing calls when caller's total outbound duration=certain value  (Read 1045 times)

Offline synthesis

  • Jr. Member
  • **
  • Posts: 74
  • Country: za
  • Karma: +1/-0
    • View Profile
Blocking outgoing calls when caller's total outbound duration=certain value
« on: February 26, 2018, 08:48:28 AM »
Hello. I am administering a Mitel 3300 ICP. Internal staff have an account code for making outgoing calls. How can outgoing calls be controlled for every staff member, so that say they speak for more than 2 hours in a day, they are blocked from further making outgoing calls?
Logged

Online ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Blocking outgoing calls when caller's total outbound duration=certain value
« Reply #1 on: February 27, 2018, 07:30:14 AM »
I haven't done this myself so you'll have to try it out.
I believe that the COS of the account code can be set to disconnect calls after X minutes.
Copy the account code's COS to a new one.
Change the disconnect timer to a couple of minutes.
Assign the COS to a test account code and then test.

Ralph
Logged

Offline VinceWhirlwind

  • Hero Member
  • *****
  • Posts: 899
  • Country: au
  • Karma: +31/-0
    • View Profile
Re: Blocking outgoing calls when caller's total outbound duration=certain value
« Reply #2 on: February 27, 2018, 05:41:07 PM »
General
Call Duration
You can set a warning tone (in minutes) then a delay (in minutes) before the call is disconnected.
Logged

Offline sarond

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1404
  • Country: au
  • Karma: +73/-0
    • View Profile
Re: Blocking outgoing calls when caller's total outbound duration=certain value
« Reply #3 on: February 28, 2018, 07:09:49 AM »
Quote from: VinceWhirlwind on February 27, 2018, 05:41:07 PM
General
Call Duration
You can set a warning tone (in minutes) then a delay (in minutes) before the call is disconnected.

Just to clarify for the OP, this is per call. It is not cumulative.
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10