Author Topic: EHDU Voicemail Issue  (Read 1052 times)

Offline mvaughn

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EHDU Voicemail Issue
« on: February 23, 2018, 12:39:55 PM »
We have several users setup with EHDU, it works perfect except when a call goes to voicemail, it goes to the Cellphone voicemail instead of office voicemail. Is there a timer that can be adjusted to keep this from happening?


Offline rotary dial tommy

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Re: EHDU Voicemail Issue
« Reply #1 on: February 23, 2018, 01:04:32 PM »
Try to shorten your ringing recall timer in the COS for your trunks , you may have to create an new COS for trunks .

Offline rotary dial tommy

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Re: EHDU Voicemail Issue
« Reply #2 on: February 23, 2018, 01:09:01 PM »
That ringing may be on the station side also . I have the flu and been drinking dayquil  so my brain is a little foggy .

Offline sunspark

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Re: EHDU Voicemail Issue
« Reply #3 on: February 23, 2018, 01:52:47 PM »
Call forward no answer to voicemail.

Offline VinceWhirlwind

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Re: EHDU Voicemail Issue
« Reply #4 on: February 25, 2018, 05:33:30 PM »
We have several users setup with EHDU, it works perfect except when a call goes to voicemail, it goes to the Cellphone voicemail instead of office voicemail. Is there a timer that can be adjusted to keep this from happening?

It will go to the first voicemail that answers the call, so a timer will help you for No Answer, but - depending on what the cellphone operator does - might not help you for Busy or Out of Service.

Offline JasonTaylor

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Re: EHDU Voicemail Issue
« Reply #5 on: February 25, 2018, 06:27:29 PM »
You could also enable EHDU - answer confirmation in the trunk COS.  This would require a DTMF digit to be pressed before the call is 'released' thus stops calls being answered by mobile provider voicemail.


 

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