Hi Steven,
Thanks for your response,
I had a look and have the same settings for the Security Role.
(I am using Account Codes and Classification Codes)
So, we have been able to prove that the Account Codes entered during the call are being registered.
However, the Account Codes entered right after a call that are being forced are not being entered.
The Icons are different.. The little Icon with the 1010101 - Works.
The Shapes Icon does not register the Account Code..
I did notice a different issue that may be related to the COS of the Agents? Maybe related to the COS?
Thanks
AC