Changing Reception ext

[Anders]

Hi Everyone,

I'm pretty sure this is a simple matter of me just understanding how a call flow works.

Scenario: Incoming calls rings at the reception, after they have listen to the GM greeting or they press 0
The reception does not have a console, but rather an 5324 phone which rings when there is either a call for her extension or when a call comes in through the main lines.

Now I was not part of the setup, and I cannot seem to locate any information that would explains how the calls are rerouted from the GM to a specific extension(s)
Does anyone have any good ideas as to where to look ?

Thanks
 Anders

[x-man]

A speedcall that sends 0 to the reception extension number?

[Anders]

Well that was my first thought too
There is a system speed call from "0" -> "390"
But when I try to look at extension "390" in "user and Services Configuration" then it is not there, when I check "VM Mailboxes" then there is a mailbox for it - which sounds like it is the GM

[sarond]

"LOCATE NUMBER 390" from Maintenance Commands

[Anders]

Thank you everyone for helping me out with this

I located where it is configured
FYI in my case it is setup this way.

Call comes into the AA -> ext 390 which is a multicall without a device assigned to it.
I could not find any information in the reroute form

However a "Locate Number 390" in the maintenance command gave me an idea
"The number refers to a Non Prime Broadcast Group."

After a bit of googling I looked in Multiline Appearance Groups Form
And there was my reference between 390 and the receptionist phone

Not sure if anyone else will have this issue or not.
The only good thing that I noticed about this, is that it allows to have the main lines ring at multiple locations on the same cluster.

[VinceWhirlwind]

We've found 3 ways different people like for their Reception:
 
1/ DID form points to a ring group, back-up receptionists have a Group Presence button to make themselves available when required. When nobody is logged in, it can overflow to head office, or to voicemail. Users can use the correct feature access code to forward the ring group to another office or direct to VM if required.
 
2/ DID form points to a Multi line key - put the key on any of your users who wants to be able to pickup Reception
 
3/ DID form points to a number that is permanently re-routed to a mailbox with Call director on it, call director qualifies what the caller wants and transfers the call to whichever ring group is relevant, or to voicemail