We have a phone that has set idle for months. Got a new user, assigned them this phone.
I can't get a handset to pair with the phone.
Here's what I have tried: It is a new handset, DECT Bluetooth module, charging plate, and telephone base (so, new everything). The only thing that is the same is the hotdesk extension. The wire loop was missing, so I used a piece of foil to make the connection.
The previous user had complained of another issue - her phone would blink that she had voicemail every morning, but there was no voicemail. New user says he's getting the same problem.
I checked settings between the hotdesked phone in question and another hotdesked phone that works properly. They all match, except for the MAC, of course.
When I try to pair the devices, I get blue blinking lights on the phone and the handset, as normal. Nothing happens after that. The process times out.
Any ideas?
Thank you,
Scott
