Ralph,
I don't want someone to call 5678 and go to VM right away. I want 1234 the ability to pickup the call but if they cannot answer go to their existing vm.
I have a few sites who don't have DIDs and now I'm able to get them. Instead of just swapping extensions the business wants me to keep the old number in place for 30 days. If someone calls the new number from the outside world I will get the existing voicemail box which is what I want. Internally, we would also like to advertise the new number but if someone calls that number it just rings and vm never picks up. I'm not sure what x-man is trying to say. How do I find out about number of hops allowed? 5678 is a brand new DID so it's not being forward anywhere else and for now is just a line appearance on the current non-DID.
Thanks,