Hello,
I'm transitioning sites over to NuPoint and I have one particular site where if they use the envelope key or dial the HG number it returns invalid. I checked and the HG number shows up in the remote TD. Not sure what would cause this behavior. I have flipped about 5 sites with no issue thus far. All of their phones call coverage service numbers have been changed to the new value which points to the HG as well. Their phones use the same COS as those other sites. However, COS is not shared so maybe something in there is preventing this.
thanks,