Author Topic: MiCC IVR Routing not playing new prompt  (Read 1207 times)

Offline ghost

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MiCC IVR Routing not playing new prompt
« on: October 30, 2017, 11:53:54 PM »
Hi

I am having issue getting a workflow to play a new prompt (existing ones work) and was hoping for a hand working what I'm doing wrong
When I call the number is pauses for a second when it should play message and the transfers to ACD path

MiCC ver 8.1

I have checked the audio file is 8000Hz Mono u-Law
I suspect it is the audio file and Ive tried different settings with no luck
Using Audacity to save the file


Offline sarond

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Re: MiCC IVR Routing not playing new prompt
« Reply #1 on: October 31, 2017, 03:14:04 AM »
I use audacity and do the same.
Just make sure the project rate (bottom right drop down) is also set to 8000Hz


 

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