Hi
I am having issue getting a workflow to play a new prompt (existing ones work) and was hoping for a hand working what I'm doing wrong
When I call the number is pauses for a second when it should play message and the transfers to ACD path
MiCC ver 8.1
I have checked the audio file is 8000Hz Mono u-Law
I suspect it is the audio file and Ive tried different settings with no luck
Using Audacity to save the file