I am trying to create a new user to allow access to the Contact Center Client. In YSE I gave them the Agent Role and under Supervisor License I selected None. However when trying to logon to CCC I get the following error "The employee has insufficient permissions or licensing to access the application." If i set the Supervisor License to Advanced they are able to logon however they have additional access that is not needed.
What I am trying to accomplish is that they are able to logon, but not make any changes to Shared Profiles. I want to give all agents this access, but if they change it on the shared profile it impacts everyone.
Thank you for your assistance.