hold on the second call

[sarond]

Maybe the mobile lines is referring to a paired bluetooth mobile??

I can understand if that's the case.

I guess I should've RTFM

[johnp]

Maybe the mobile lines is referring to a paired bluetooth mobile??

I can understand if that's the case.

I guess I should've RTFM

You know it's all smoke and mirrors...LOL. No one can question your knowledge or support of the Mitel line, IMHO you Rock!.

[sarond]

Maybe the mobile lines is referring to a paired bluetooth mobile??

I can understand if that's the case.

I guess I should've RTFM

You know it's all smoke and mirrors...LOL. No one can question your knowledge or support of the Mitel line, IMHO you Rock!.

Thanks for the compliment 
You are a great mentor to others here as well.

To be honest the community as a whole on this forum rocks, I don't think I've seen much else like it.
Everybody is welcoming, willing to share knowledge and are non judgemental, it makes the noobs feel comfortable.

We were all there at some stage and this is a great learning platform.

I must bluff well because my knowledge is nowhere near as great as most of you.

[sunspark]

Select Yes to prevent phones from receiving calls when they are already engaged in a call. The incoming calls are immediately forwarded to an alternate destination such as voice mail. If an alternate destination is not available, the system returns busy tone.

This option applies only to line keys that the device "owns". Keys a device owns are:

    appearances of its own prime number

    a phantom DN programmed no where else in the system.

Phantom DNs appearing on multiple devices are thus exempt from the "Force Device Busy If Any Line In Use" option; calls to the DN will alert all devices with an appearance of the DN whether or not the device is busy.

Furthermore, enabling this option effectively turns a multicall group into a one-busy-all-busy group.

NOTE: This option does not apply to Mobile Lines on 6900 series phones.

Think it will work fir 5300 series, seems new phones not...WTF

Hi Johnp,

i think Your solution is like my solution If i have only Single key : if i receive a second call , i go directly to rad message then voicemail : it is the behavior that the customer wishes , on the other hand i lost multicall functionality

My question : with you solution one-busy-all-busy group , can i pickup the second call while rad message playing ?

Cheers