5000 - Hunt Groups, Call Forwarding to VM assistance needed

[mcrim]

First post here.

My company has 1 main phone number and a total of 5 lines.
Here’s the scenario:

1)   Call comes in on lines 1-5 (each with their own phone number)
2)   If line 1 is occupied, it rings line 2.  If lines 1 & 2 are occupied, it rings line 3, etc.
3)   Call rings all phones (x1000, x1001, … ,x1015, x1016) all at the same time unless phone is occupied
4)   If not answered in 22 seconds it is deposited into general office voicemail (which I will need to set up to replace the POTS AT&T machine from the dinosaur age)

I was thrown into the role of solving our issues (call’s not being sent to our voicemail if not answered) with very little knowledge of the system, however, I’m a quick learner and pick up on things fast. 

Can someone offer assistance with helping me set this up?

Thank you.

[acejavelin]

The calls coming in an X->Y order is not controlled by the phone system, but by your telco.

All of your lines should be in a CO Line Group(s)

1) Create an unassociated General Mailbox (1999 for example) and set the Notification or Vmail to Email options accordingly
2) Create a Call Routing Announcement (2999 for example), remove all greetings and set the Time-Out action as Mailbox 1999 (dial 2999 to test, should go directly to mailbox 1999)
3) Create an Extension List with the devices you want to ring
4) Create a Hunt Group (1500 for example)
 - add the extension list from step #3 in the Members list
 - In Timers, set Recall to 22 seconds (approx 4 rings)
 - Set the Recall extension to 2999
5) In the CO Trunk Group, set the Day Ring-In Type to Single and the destination to 1500
 - Set the Night Ring-In Type accordingly, possibly to 2999 (send calls direct to VM Box at night)

Call the main number and test.

Remember, there are multiple ways to do this, this is just one example.